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Riot Trends
The market is constantly changing. And we change too so we don't get left behind.
Riot Trends is the newest business intelligence and innovation area at Riot agency. It's a team responsible for monitoring the market and identifying news, opportunities, and solutions to manage and improve our work constantly.
From a new tool or technology to a different app on Facebook, we are always attentive so we don't let anything pass unnoticed.
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Riot Voice
Riot Voice is an automatic interaction manager for social channels (Twitter, Facebook, etc.) with which it's possible to monitor critiques, doubts, and compliments about your product on social networks, answering to them automatically through an online gathering tool.
One of the main benefits of it is the functional connection between consumers, the agency, and the client. For example:
- A doubt is posted on Twitter by a consumer.
- Copywriters don't know the answer to it.
- An email is triggered to the company's Customer Service or marketing sector requesting information.
- Copywriters get an answer from the company.
- They redirect the answer with the appropriate language for the channel and answer to consumer.
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Radar
An exclusive tool that shows the social cores that gather a certain brand or product's target public, evaluating their opinions and engagement level, identifying and working on negative aspects in the cores, and maintaining the brand's integrity on social networks.
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Full Buzz Monitoring
Monitoring of conversations about your brand and competitors. -
Product and service overview
Graphs and analyses showing a certain product or service's behavior according to web users' point of view. -
Crisis Monitoring
Follow up on the impact generated by crises and undue information leakage on the web - campaigns, videos, and launch of products, among others. -
Behavioral scenario
It allows mapping and analyzing web user behavior according to your brand's market segment. -
Campaigns & Media
It records opinions and the impact generated by specific campaigns, in addition to analyzing target public's reception.
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Full Buzz Monitoring
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Riot PLAN
Riot PLAN is a network that accurately selects partners to act on a certain action/campaign on social networks according to the target public profile requested.
Currently Riot PLAN's data base has over 10 thousand registered partners, including blogs, twitters, forums, and communities.
Do you have a blog? A Twitter account? Activities on forums? Are you a community moderator on Orkut? Join our networks!
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Insight Network
The social media phenomenon has created a precious source of information about consumers' opinions and preferences. In the current scenario, companies have the mission to channel that user energy in favor of brand growth, building long-lasting relationships with consumers.
For that reason, Riot brought to Brazil the first consumer community development and monitoring service, where participants are encouraged to suggest ideas and discuss topics of interest for the brand.
The service includes identification and guidance of web users to participate in the program, plus periodic community evolution analyses and relevant perceptions identified on monitoring.
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Fast Content
A social content management framework developed by Riot Agency in partnership with companies that provide the technology behind the functionalities offered.
The objective is to optimize activities on the main social channels through resources and work methods that make it easier to publish/schedule content, collect/analyze data, and construe them. That work is performed by a team of professionals that are experts on turning numbers into competitive intelligence, thus generating real business opportunities.
